Privacy policy
Capital Invest Australia Pty Ltd (ABN 50 635 040 363) respects your privacy. This policy explains how we
collect, use, store and disclose personal information, and how you can access or correct the information
we hold about you.
It applies to our website at capitalinvest.net.au and to our business generally, including our dealings with
tenants, prospective tenants, contractors, suppliers and anyone who contacts us about property.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles.
1. The personal information we collect
Depending on your dealings with us, we may collect:
• Contact details: your name, email address, phone number and postal address
• Enquiry details: the property you are interested in, the type of enquiry and the content of your
message
• Prospective tenant information: business name, ABN, trading history, director and guarantor details,
references and other information supporting a lease application
• Tenant information: lease records, correspondence, maintenance requests and rental payment
history
• Payment information: bank account or payment details for rent and outgoings
• Contractor and supplier information: contact details, insurance certificates, licences and
qualifications
• Website information: IP address, browser type, pages visited, time on site and the site you arrived
from
We do not collect sensitive information, such as health information or information about your race,
religion or political views, unless you volunteer it and it is reasonably necessary for our dealings with you.
2. How we collect it
• Directly from you, when you complete a form on our website, email us, call us, or deal with us as a
tenant, contractor or supplier
• From your agent, broker or adviser, where they contact us on your behalf
• From referees and third-party reference providers, where you have applied to lease a property
• Automatically through our website, using cookies and analytics tools
Where it is reasonable and practicable to do so, we collect personal information directly from you.
3. Why we collect it and how we use it
We use personal information to:
• Respond to your enquiry about a property
• Send you information about properties available for lease, where you have asked us to
• Assess lease applications and carry out reference checks
• Prepare, enter into and administer leases
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• Manage tenancies, including rent, outgoings, maintenance and repairs
• Assess and negotiate property acquisitions
• Engage and pay contractors and suppliers
• Meet our legal, insurance, tax and record-keeping obligations
• Understand how our website is used and improve it
If you register your interest in future leasing opportunities, we will use your contact details for that
purpose until you tell us to stop.
4. Who we disclose it to
We may disclose personal information to:
• Our professional advisers, including solicitors, accountants and insurers
• Contractors and trades engaged to carry out work at a property
• Referees and reference providers, where you have applied to lease a property
• Our IT and email providers, website host and analytics provider
• Government agencies, courts and regulators, where required or authorised by law
We do not sell personal information. We do not disclose it to third parties for their own marketing
purposes.
5. Sending information overseas
Some of our service providers, including our website host, email provider and analytics provider, may
store data on servers outside Australia. Before personal information is handled overseas, we take
reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
6. Cookies and website analytics
Our website uses cookies, which are small files stored on your device. They allow the site to function
correctly and help us understand how it is used. You can disable cookies in your browser settings, though
parts of the site may not work as intended.
We use [ insert analytics provider ] to measure website traffic. This produces aggregated information
about visitor numbers, pages viewed and traffic sources. It does not identify you personally.
7. Direct marketing
We do not send bulk marketing material. If you have registered your interest in future leasing
opportunities, we will contact you when a suitable property becomes available. Every message will
include a way to opt out, and you can opt out at any time by emailing us at the address below.
8. How we store and protect your information
Personal information is held in our business systems, our email accounts and physical files at our office.
We take reasonable steps to protect it from misuse, interference, loss and unauthorised access,
modification or disclosure. Those steps include, for example, password-protected systems, restricted
staff access and regular backups.
No method of transmission over the internet is completely secure. Information you send us by email or
through our website form is sent at your own risk.
9. How long we keep it
We keep personal information only for as long as we need it for the purposes described in this policy, or
for as long as the law requires us to keep it. Lease and financial records are generally retained for at least
7 years.
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10. Automated decision-making
We do not use computer programs or artificial intelligence to make decisions about you that could
significantly affect your rights or interests. Decisions about lease applications and property matters are
made by our staff.
11. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is
inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below.
We will respond within a reasonable period, usually within 30 days. There is no charge for making a
request, though we may charge a reasonable fee for the cost of providing access in some circumstances.
If we refuse a request, we will tell you why in writing.
12. Making a complaint
If you believe we have breached the Australian Privacy Principles, contact us using the details below and
set out the details of your complaint. We will acknowledge it promptly and respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information
Commissioner:
oaic.gov.au | 1300 363 992 | GPO Box 5218, Sydney NSW 2001
13. Data breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the
Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches
scheme.
14. Changes to this policy
We may update this policy from time to time. The current version is always available at
capitalinvest.net.au/privacy-policy. This version was last updated on 31 October 2026.
15. Contact us
Privacy enquiries: admin@capitalinvest.net.au
Post: Capital Invest Australia Pty Ltd, 30 Day Street, Toronto NSW 2283
Phone: 02 4959 7575